PROVAIA Support

If your company has signed a support agreement with PRESENSE, please contact our support addresses if you have questions or problems. Please report all errors and bugs immediately so that these can be fixed in a timely manner.

You can contact the Support service for our PROVAIA products from 9:00-17:00 (timezone: GMT+1 / GMT+2, work days, excluding weekends and holidays) at:

Tel.: +49-180-1-PRESENSE (+49-180-1-773 736)¹⁾
Mail:
S/MIME: S/MIME certificate for encrypted communication (certificate chain as needed)

Information regarding PROVAIA

Tel.: +49-40-2442407-0
Mail:

Mailing list: General information regarding PROVAIA can be received via the PROVAIA-Info mailing list

1): A call costs 3.9 cents per minute from a German landline. Tariffs for mobile networks may vary.

PRESENSE develops the PROVAIA appliance entirely in Germany and as a vendor has signed the initiative IT Security made in Germany (www.itsmig.de).